Category Archives: Career Guidance

Good bookkeeping is a major criterion that reflects the excellent management of a company. However, for SMEs, this exercise is not always easy to achieve. What is then the bookkeeping? What are the advantages? And what are the alternatives available to SMEs regarding this exercise?

Bookkeeping: What is it?


Bookkeeping is the process of keeping track of all the elements that are relevant to the accounting field. It can be purchase invoices, sales invoices, receipts, or any other documents of the kind. Bookkeeping is essential, often trivialized by some business owners who consider it to bring very little added value to the company.

Bookkeeping is an exercise that can be entrusted to a company’s staff. It allows for cleaning up the company’s finances insofar as it is used to justify all the company’s expenses in the smallest details. On the other hand, it allows the company to be in good standing with the tax authorities.

However, for more efficiency and in order to obtain fully transparent points, it is recommended to entrust this task to an external provider. This service provider can be an accredited firm in the field, added to the fact that it must advocate loyalty, rigor, and integrity in all its operations.

To this end, accounting firms are an excellent option for the rigorous maintenance of the books of account, the establishment of annual accounts, and the management of issues related to tax returns and estate accounting.

Bookkeeping: A legal obligation


If many business owners tend to trivialize the issues related to business accounting, it should be noted that it is a mandatory exercise. Moreover, the famous pretext that tends to justify the fact that an SME can do without this exercise does not hold. It should be kept in mind that the accounting obligations of companies vary according to the tax system.

However, the tax authorities require all companies to keep a written record of all transactions. These records will allow the tax authorities to attest to the transparency and accuracy of the company’s tax returns.

Bookkeeping: The advantages


It is important for business owners to consider bookkeeping as an opportunity, not a constraint. First of all, it is important to know that good bookkeeping allows a better allocation of the company’s resources.

Indeed, the books of account contain all the information related to the chain of expenses. Consulting them allows you to quickly identify the most profitable activities and those that should be abandoned. Then, good accountancy management allows reassuring the partners and the investors in the sense that it removes the doubts relative to possible misappropriations.

It should not be forgotten that in the world of finance, the rigorous management of the finances of a company constitutes a major criterion likely to influence its listing on the stock exchange.

Bookkeeping: Accounting outsourcing as a solution for SMEs


It is difficult for SMEs to cope with the various costs of external service providers recruited for bookkeeping in the long term. Therefore, in order to reduce expenses while complying with the requirements of the tax authorities, it is in the best interest of SMEs to resort to accounting outsourcing.

This option, which costs very little, also allows the company to eliminate certain administrative formalities. Better still, it must be emphasized that this approach has been growing considerably in recent years, to the point where software specially adapted for the exercise has been developed.

Sound off in the comments section below and tell us what you want to read next and if you want to read more about accounting.

Job interviews can make anyone nervous. After all, you would want to make the best impression you can. But, when it comes to school leavers or fresh graduates, they seem to have an added challenge: little formal job experience.

They have the objective to prove to the employer that their studies and university experiences relate to the job they are seeking. As part of the communication skills segment, they should also work on several aspects that will help them nail down that job interview.

#1.Adopt Winning Strategies

Adopt Winning Strategies

The winning strategy that I’m referring to consists of knowing what you want as a career and what you are passionate about.

Here are some essential questions you need to ask yourself:

  • Do you want a job or a career?
  • Would it be for a short term or long term?
  • Which work environment you want to join: private, public or none for profit?

#2. Dress Code

Dress Code

Your image is like the“Home Page” of a website. The first impression you make on a potential employer is the most crucial one. The first judgment an interviewer makes is going to be based on how you look and what you are wearing – before you even have the chance to say a word or shake a hand. That’s why, in many cases, it is still important to dress professionally for a job interview, regardless of the work environment.

In order to make a good first impression, you need to dress professionally and separate your social image from your professional presence. In general, a candidate dressed in a suit and tie is going to make a much better impression than the candidate dressed in scruffy jeans and t-shirts.

How to Dress For a Professional Interview:

Men’s Interview Attire:

  • Formal suit
  • Long sleeve shirt (mostly white-colored one)
  • Belt
  • Tie
  • Dark socks, conservative leather shoes
  • Little or no jewelry
  • Neat, professional hairstyle
  • Limit the aftershave
  • Neatly trimmed nails
  • Portfolio or briefcase

Women’s Interview Attire:

  • Formal Suit
  • Suit skirt (the skirt should be long enough so as you can sit down comfortably)
  • Coordinated blouse
  • Conservative shoes
  • Professional hairstyle
  • Limited jewelry
  • Light make-up and perfume
  • Neatly manicured clean nails
  • Portfolio or briefcase

What Not to Wear On a Job Interview:

  • Flip-flops or sneakers
  • Shorts
  • Jeans
  • Skirts that are too short
  • Pants that are too tight
  • Piercing and tattoos

#3. Attitude and Behavior:

Attitude and Behavior

If you go on an interview with a stressed, rumpled or tired look, forget the chances of getting hired.

  • Bring a smile, show confidence and stand tall with your shoulders back. To be perceived as confident, women can wear light make-up. In our society, well-applied make-up conveys high self-esteem and confidence. It says that you pay attention to details.
  • Breathe powerfully. Accumulated stress shows in your body via your breathing. The more stressed you are, the more you tend to breathe shallowly. Take time to build the self-confidence needed.
  • During your job interview, try to adopt a posture that shows interest but still comes across as being relaxed. You can do this by sitting up straight in your chair, with your back against the back of the chair. If you slouch or hang sideways in your chair, it might give the impression that you are not that interested in the job. However, sitting on the edge of your chair can come across as being a little tense and might give the impression that you feel uncomfortable.

#4. Eye Contact:

Eye Contact

When you are looking directly at the interviewer, you are depicting a sign of trust and confidence. You are also claiming control over the conversation.

In the comment section below, you can share your first job interview experience with us.


With the current global situation, the demand for health professions is currently high. It is one of the sectors showing the most significant growth. What if you’re not interested in practical medical issues or your skills are more administrative? Have you ever considered working as a receptionist? Keep reading this article to find out if this profession is right for you!


So, What Does A Medical Receptionist Do?

medical receptionist is an integral part of the health care team. Nurses, doctors and other medical and administrative staff rely on medical receptionists to provide patients with a friendly, well-organised and welcoming service. As a medical receptionist, you’ll be responsible for all administrative matters relating to patient records. You will also be responsible for the smooth running of the reception and waiting area and maximising patient satisfaction. Medical administrative duties may vary from location to location, but in general, medical receptionists may also perform the following tasks:

  • Greet and assist patients in person and by telephone.
  • Scheduling appointments with patients.
  • Answer all incoming telephone calls courteously and professionally.
  • Maintaining confidentiality of all information about patients, staff and doctors.
  • Issuing invoices to patients.
  • Checking stock and inventory in the office.


The Personal Skills and Qualities Required

To work effectively in a medical office, receptionists need to have good interpersonal and administrative skills. A medical receptionist must be professional, discreet, caring, compassionate, and have excellent organisational skills to be successful. Attention to detail is important as they deal with confidential and sensitive information daily. A medical receptionist must be able to multi-task effectively, have excellent time management skills and provide a high level of customer service, whether in general practice, health clinic or hospital.


Breathtaking Professionalism

Receptionists are usually the first person a visitor or patient meets in person or on the phone. They represent the whole clinic in every encounter with the patient. Because receptionists have close contact with the public, they must have a friendly, warm yet professional attitude and provide unparalleled customer service. Greet everyone with a nice word and smile and show that you are ready to help.


Industry Experience

Because medical assistants work in doctors’ offices, health centres or hospitals, these individuals undoubtedly need a basic understanding of the industry and specific software. In general, a course in healthcare administration ensures that they are well versed in privacy laws, medical billing and medical terminology.


Effective Communication

Communication skills are a prerequisite for this professional role. In particular, a receptionist must listen well to find out what the patient needs and then help him or her. In addition to providing accurate information about the clinic, receptionists must make difficult phone calls, handle complex patient situations, and send clear messages and notifications to patients and other healthcare professionals, either verbally or in writing via text message or email.


Interpersonal Skills

Receptionists come into contact with many different personality types in pleasant and sometimes challenging circumstances. They need to be friendly and confident but also discreet and personable. Receptionists in medical offices also frequently interact with healthcare professionals, managers and other staff, and they must be collaborative, accept and give criticism gracefully, and rise above petty office politics. Good interpersonal skills go beyond basic communication skills. Soft skills such as kindness and sympathy are important for the receptionist profession.


Attention to Detail

Good receptionists need to be highly organised and detail-oriented to not forget about daily administrative tasks. After all, they need to keep up to date with information about themselves and perhaps about everyone else. They can find phone numbers and files at a glance and have a neat workspace.


Exceptional Time Management

Receptionists perform various tasks during the workday: scheduling appointments, taking calls, completing office tasks on time, and receiving and forwarding messages. This requires a high degree of multi-tasking and the ability to manage and prioritise time. A medical office assistant must be able to manage stress while performing office tasks quickly.


Technical Skills for Reception

Receptionists mainly use computers and telephones to communicate with staff and patients. They must therefore have basic keyboarding skills. The telephone system will probably have several internal and external lines that must be operated smoothly. You’ll also probably need to be familiar with word processing software packages. All receptionists should be comfortable using photocopiers, printers and telephone systems.


Do you want to work as a medical receptionist? Get in touch with the professionals at Doctors Secretarial Agency (DSA). Drawing on more than 36 years of experience, they offer staffing solutions for medical receptionists and medical transcription jobs.




In a professional setting, trainers are expected to deal with all levels of staff, imparting new information or brushing up on desirable work skills. In reality, there is no single metric to assess how good a trainer is, since the answer will vary depending each polled individual. However, there are common traits that the best trainers share, no matter where they are or their field of expertise. These qualities include:

Continuous Learner

Good trainers are always open to new learning to ensure participants the latest information. Trainers need to be equipped with enough information or the ability to reach information to guide and learn answers. They invest in learning to better understand the difficulties a learner might encounter by reflecting on their own challenges. The learning process for a trainer is a continuous affair, with every new subject and student posing a different challenge. Good trainers will channel the knowledge obtained and focus on continuous improvement in their training methods. It can be an experience with a learner or opening up to innovative ways to conduct a lesson, a trainer with an aptitude for learning has more potential to be an excellent trainer.

Focuses on the Trainee

For a trainer to successfully understand the requirements of those that they train, developing a relationship is essential. Good trainers lay emphasis on developing a professional relationship with their learners to better understand their difficulties, their learning methods and styles, and their reasons behind learning. Great trainers are completely focused on tailoring their approach to deliver a more meaningful and personalized learning experience.

Pleasant Personality

The ability to listen, to be patient and to care about the learner and the job at hand are essential traits of a good trainer. Learners respond to characteristics such as kindness and empathy as they believe it makes the trainer more approachable. The sensitivity displayed by trainers makes it clear to them that no problem is too small or too big and the trainer is always ready to receive them. When trainers have effective listening skills, the learners feel more comfortable approaching them.

Good Sense of Organization

For a trainer to be successful, good organizational and planning skills are necessary. Training involves preparing lesson plans, setting targets and helping the learners achieve them. A structured approach to training ensures the trainer is focused on the tasks at hand, the learners have an outline of what to expect and both parties are able to measure the progress made. A well-prepared trainer has a greater ability to adapt to the changing needs of a learner. A well-organized trainer will also ensure the learner feels confident and builds trust, knowing the trainer has everything planned out.


With the development of technology and particularly training tools and software, there are more means than ever to creating innovative training sessions. A good trainer quickly adapts to the changes and can utilize the technology to create impactful lessons. As learners are diverse and the training methods can vary, adaptability is a quality that good trainers should definitely possess.

Good Communication Skills

The ability to communicate effectively is a quality seen in the most successful trainers. Communication is not just about language or vocabulary; it is also about engaging the learners in the discussion and developing a two-way communication path. This enables a trainer to convey information easily and accurately and properly respond to questions or comments from learners. Communication is also necessary to develop an atmosphere of sharing without barriers so that the learners do not hesitate to share problems and communicate feedback.


Good trainers are able to understand the challenges experienced by their learners and find ways to encourage and support them. Veteran trainers have the ability to motivate their learners by analyzing the learning methods and suggesting tweaks to make learning more effective. Learners can always rely on good trainers to help them overcome setbacks and humility and compassion of trainers go a long way in helping the learner grasp the training.

How many of these traits do you feel you have yourself? Are you passionate, compassionate and willing to help people learn and improve their work skills? If so, why not become a trainer yourself. Contact the experts at Tusk Group today for placements and advice.

Some days it feels like time flies by, and you find yourself working on all the tasks on your to-do list all at once. Other days, time stands still, and a simple task takes up a ton of your schedule. Low productivity can lead to boredom, overtime, discomfort, and possibly dismissal. To avoid or solve this problem, here are some tips to help increase your productivity at work.

1) Make a List of Priorities

The biggest stumbling block for most people is that they want to do too much in one day—the result: a long to-do list that only de-motivates you. If you prioritize your work, you will be much more productive. Choose three tasks that you MUST complete; the rest are optional. The advantage of this? You create more space, and you don’t have to fiddle with things anymore.

2) Start With the Most Tedious Task

Procrastination brings procrastination. Start the workday with your most tedious task and tell yourself that you only have to do that task for 10 minutes. After 10 minutes, you will be so focused that you will finish it right away. Plus, you get a lot more positive energy from all the fun tasks that still await you. This not only makes you work more productively but also more efficiently.

3) Plan Well

A good structure ensures that you work much more proficiently. At the end of the working day, try to plan the next day. This way, you will know exactly what tasks you have to perform. By making the plan at the end of the day, you can start working the next day productively. Besides, you also go home with a peace of mind, because you know exactly what you have to do the following day.

Young, Woman, Girl, Lady, Female, Work, Working, Study

4) Differentiate Between Work and Rest

When you spend your lunch break at your desk because you have something important to finish, you may think you’re sensible and productive. But it’s better to take a break and get away from your desk. For instance, you could have a stroll or grab a drink outside during the break. Getting out of your workplace creates peace of mind and leaves more room for creativity and productivity.

5) Drink Enough Water

Drinking water affects your productivity more than you think. Water reduces dehydration and expands the gray matter in your brain. Gray matter has the function of processing information, so it is a vital substance at work. Research shows that drinking water improves productivity by up to 14%. So how much water to drink? Men are advised to drink 13 glasses of water and women 9 glasses to experience optimal productivity each day.

6) Find Out When You Are Most Focused

Everyone has a part of the day when they work best. For some, it’s early in the morning; for others, it’s in the afternoon. When do you move mountains of work? If you keep track of what you do and during a week, you will find your peak time.

7) Work in Time Slots

No one is productive for 8 hours at a time. That’s why it’s essential to clear your head between tasks. A suitable method is to work with a timer. For example, focus on one task for 50 minutes and don’t get distracted. Then you can do something for yourself for 10 minutes as a reward. Think about going to get a cup of coffee, checking your Instagram, or quickly ordering that business book.

What are other ways you employ to increase your productivity at work? Share it with us in the comments below!


As the name suggests, a medical secretary fulfils an indispensable role in any office, clinic, laboratory, or health centre. It is usually the first contact that a person who comes to the office has and for this reason, must be trained to carry out their tasks with total professionalism: we must not forget that people who go to the doctor do so for their health needs.

The medical secretary has several functions, both administrative, financial and human relations:

  • In charge of welcoming people;

  • Pick up the phone;

  • Clarify doubts to patients;

  • Organise the information of the doctor or doctors;

  • Manage shifts and appointments;

  • Provide all kinds of information about the service provided.

They don’t only have contact with patients, but also with medical representatives and other health professionals. The secretaries and assistants of doctors also carry out numerous roles that many times we do not imagine. All of them must be carried out with effort, affection, and dedication since they work in front of the public most of the time.

Another medical secretary’s task is to verify and update the patient’s data in the medical records or history system. Many times, some data, such as the address or telephone number, can change. It is crucial to keep the data updated continuously to contact a patient when necessary.

These tasks are learned in the Medical Secretarial course, which is the most important training that can be completed to aspire to an office clerk job.

Training and education of medical secretaries

All medical secretaries, assistants and health aides must be appropriately trained. For example, when it comes to medical secretaries working in an emergency service, they must be prepared to recognise a challenging situation or to be able to notify the nursing staff or doctor if a patient’s condition is getting worse while waiting his turn. Even those who work in doctors’ offices must be trained to take each patient’s vital signs, weight, and height before being evaluated by the doctor. Those who want to be a doctor’s secretary, both in an office and in a health centre, must be backed by a solid knowledge of health, diseases, symptoms, pharmacology, medical care, social works and billing methods for social outcomes.

Medical office management

The secretaries are also in charge of each patient’s payment method, and the verification and data collection of the social work or medical mutual. Similarly, once the patient has been treated, you must be careful to register a new appointment or a medical examination (such as X-rays, blood tests, biopsies, etc.), and verify if this involves any extra cost. Similarly, the secretary is in charge of calling each patient to notify the medical appointment’s suspension and reschedule a new shift for each of them, using computer tools or the classic paper cards for this.

The medical secretary is also in charge of organising each patient’s shift, both in the file and personally. Many times, it’s arranged in the order of arrival and appointment time. They also keep records of those patients who did not show up for the appointment. They are often also responsible for calling the patient out loud when it is time to be seen by the doctor and verifying that, if necessary, he has the correct and updated medical history at hand.

In this sense, one aspect is of utmost importance because the medical secretary must be extremely professional since she has access to each patient’s medical history and laboratory results, which is strictly confidential. These are some of the fundamental tasks that a medical secretary performs in her daily routine. However including all the functions of the doctor’s secretary or receptionist in a single article would be practically impossible, since, in addition to everything mentioned above, she must be assertive, with the ability to prioritise tasks, work in a team and work under pressure, while maintaining a smile for the public.

What do you have to study to be a medical secretary?

One of the advantages of this course is that there is no age limit to study it, and you do not need to have finished high school. The ideal is to do the Medical Secretariat course, which can be done in person or remotely. This course will teach you the tools that every secretary must handle to be in charge of an office, including knowledge of the human body, fundamentals of pharmacology, health and disease.

It doesn’t take much to become a medical secretary, and the work is gratifying. You may be interested in a management position, an exciting medical specialisation, or want to teach. If you are looking for a stable and impressive job in one of the most dynamic industries, look no further than this fantastic position! If you believe you are sufficiently qualified and have the relevant skills, such as good interpersonal skills, send your applications to Doctors Secretarial Agency, a leading medical recruitment agency specialising in staff placement services in Melbourne.

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