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Medical Receptionist – An Integral Member of the Health Care Team

With the current global situation, the demand for health professions is currently high. It is one of the sectors showing the most significant growth. What if you’re not interested in practical medical issues or your skills are more administrative? Have you ever considered working as a receptionist? Keep reading this article to find out if this profession is right for you!

 

So, What Does A Medical Receptionist Do?

A medical receptionist is an integral part of the health care team. Nurses, doctors and other medical and administrative staff rely on medical receptionists to provide patients with a friendly, well-organised and welcoming service. As a medical receptionist, you’ll be responsible for all administrative matters relating to patient records. You will also be responsible for the smooth running of the reception and waiting area and maximising patient satisfaction. Medical administrative duties may vary from location to location, but in general, medical receptionists may also perform the following tasks:

  • Greet and assist patients in person and by telephone.
  • Scheduling appointments with patients.
  • Answer all incoming telephone calls courteously and professionally.
  • Maintaining confidentiality of all information about patients, staff and doctors.
  • Issuing invoices to patients.
  • Checking stock and inventory in the office.

 

The Personal Skills and Qualities Required

To work effectively in a medical office, receptionists need to have good interpersonal and administrative skills. A medical receptionist must be professional, discreet, caring, compassionate, and have excellent organisational skills to be successful. Attention to detail is important as they deal with confidential and sensitive information daily. A medical receptionist must be able to multi-task effectively, have excellent time management skills and provide a high level of customer service, whether in general practice, health clinic or hospital.

 

Breathtaking Professionalism

Receptionists are usually the first person a visitor or patient meets in person or on the phone. They represent the whole clinic in every encounter with the patient. Because receptionists have close contact with the public, they must have a friendly, warm yet professional attitude and provide unparalleled customer service. Greet everyone with a nice word and smile and show that you are ready to help.

 

Industry Experience

Because medical assistants work in doctors’ offices, health centres or hospitals, these individuals undoubtedly need a basic understanding of the industry and specific software. In general, a course in healthcare administration ensures that they are well versed in privacy laws, medical billing and medical terminology.

 

Effective Communication

Communication skills are a prerequisite for this professional role. In particular, a receptionist must listen well to find out what the patient needs and then help him or her. In addition to providing accurate information about the clinic, receptionists must make difficult phone calls, handle complex patient situations, and send clear messages and notifications to patients and other healthcare professionals, either verbally or in writing via text message or email.

 

Interpersonal Skills

Receptionists come into contact with many different personality types in pleasant and sometimes challenging circumstances. They need to be friendly and confident but also discreet and personable. Receptionists in medical offices also frequently interact with healthcare professionals, managers and other staff, and they must be collaborative, accept and give criticism gracefully, and rise above petty office politics. Good interpersonal skills go beyond basic communication skills. Soft skills such as kindness and sympathy are important for the receptionist profession.

 

Attention to Detail

Good receptionists need to be highly organised and detail-oriented to not forget about daily administrative tasks. After all, they need to keep up to date with information about themselves and perhaps about everyone else. They can find phone numbers and files at a glance and have a neat workspace.

 

Exceptional Time Management

Receptionists perform various tasks during the workday: scheduling appointments, taking calls, completing office tasks on time, and receiving and forwarding messages. This requires a high degree of multi-tasking and the ability to manage and prioritise time. A medical office assistant must be able to manage stress while performing office tasks quickly.

 

Technical Skills for Reception

Receptionists mainly use computers and telephones to communicate with staff and patients. They must therefore have basic keyboarding skills. The telephone system will probably have several internal and external lines that must be operated smoothly. You’ll also probably need to be familiar with word processing software packages. All receptionists should be comfortable using photocopiers, printers and telephone systems.

 

Do you want to work as a medical receptionist? Get in touch with the professionals at Doctors Secretarial Agency (DSA). Drawing on more than 36 years of experience, they offer staffing solutions for medical receptionists and medical transcription jobs.

 

 

 

Finding a Good Daycare

If you’ve ever been a parent with a busy schedule, you’ve naturally wondered “How do I find a good daycare?” Like most adults these days, you’ve probably even Googled the question. The truth is, there is no easy answer to this question, and you won’t find answers by searching online, only opinions.

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A good daycare starts with an owner who has a love for teaching young children. Someone who loves it so much that they have taken the time to get a degree or go to college for the preschool teaching profession. In my 11 years of experience, I have seen more random people come in off the street without any background in working with children than I would like to list. When this happens, your children often don’t want to be left at the nursery or are bored. They have hired babysitters who are too busy texting or Facebooking on their phones instead of doing activities and encouraging creativity and knowledge in your child. It doesn’t matter that you are paying top dollar for the quality of care you were promised when you agreed to become a client. You will find that your child is not doing anything constructive and you are as an old boss of mine put it “A paying family”.

If you choose a daycare centre based on what you are told during a tour, you are making a big mistake. You need to ask personal questions and ask to see credentials. Ask about staff turnover rates. This is how often people are hired and eventually quit. If you see this happen often, know that something is very wrong with your child and you need to take steps to place them somewhere else. Keep in mind that anyone can open a daycare if they have the money. They don’t have to have a love of children or a passion for teaching. More often than not, you will find a daycare that is nothing more than a money mill for the owner, and they don’t care what lies they have to tell you to get you to sign up. They’ll even go so far as to warn employees about parent suggested pick-up times so that everything looks slick by the time you arrive. This happens more than you will ever know because children are often very young and can’t talk to you about things they don’t understand and can’t complain if they don’t know what they are missing.

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Questions to ask when interviewing potential daycare providers:

#1: Are you accredited?

#2: Have you ever had a provisional license (if they say yes or feel uncomfortable STOP CLOSING! Provisional licenses are given to daycare centres with violations so bad that they are about to revoke their license).

#3: What are the education and experience requirements for the staff you hire here?

#4: Question for the director: Do you have a degree in Early Childhood yourself?

If you get no to question #4, don’t be fooled into thinking they are a good centre. Know that there is a money mill going on, especially when hiring people who have no formal education. If a centre is not accredited, it probably does not meet accreditation requirements.

Above all, the staff should be warm and welcoming, no matter what time of day, in person or on the phone. If you find that this is not the case, imagine what kind of attitudes and conversations, your children will be exposed to when you are not there. A daycare centre that is not willing to stop whenever you want is not good; they are hiding something.

Last, ask yourself, “How easy was it for you to walk into the daycare centre?” Did you walk into an office, a lobby, a classroom? Was the door locked? Was there a buzzer? Did you see anyone when you walked in? Make sure you know how safe your child is in a place. If it is easy to step in and there is no one in the lobby or office, that is a huge red flag! Anyone can go in, pick up a child and walk out.

Anderson Road Child Care Centre is an entirely professional and reliable child care centre. We have dedicated staff to care for your children and help them learn and develop.

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