Tag Archives: Career in Healthcare

With the current global situation, the demand for health professions is currently high. It is one of the sectors showing the most significant growth. What if you’re not interested in practical medical issues or your skills are more administrative? Have you ever considered working as a receptionist? Keep reading this article to find out if this profession is right for you!

 

So, What Does A Medical Receptionist Do?

medical receptionist is an integral part of the health care team. Nurses, doctors and other medical and administrative staff rely on medical receptionists to provide patients with a friendly, well-organised and welcoming service. As a medical receptionist, you’ll be responsible for all administrative matters relating to patient records. You will also be responsible for the smooth running of the reception and waiting area and maximising patient satisfaction. Medical administrative duties may vary from location to location, but in general, medical receptionists may also perform the following tasks:

  • Greet and assist patients in person and by telephone.
  • Scheduling appointments with patients.
  • Answer all incoming telephone calls courteously and professionally.
  • Maintaining confidentiality of all information about patients, staff and doctors.
  • Issuing invoices to patients.
  • Checking stock and inventory in the office.

 

The Personal Skills and Qualities Required

To work effectively in a medical office, receptionists need to have good interpersonal and administrative skills. A medical receptionist must be professional, discreet, caring, compassionate, and have excellent organisational skills to be successful. Attention to detail is important as they deal with confidential and sensitive information daily. A medical receptionist must be able to multi-task effectively, have excellent time management skills and provide a high level of customer service, whether in general practice, health clinic or hospital.

 

Breathtaking Professionalism

Receptionists are usually the first person a visitor or patient meets in person or on the phone. They represent the whole clinic in every encounter with the patient. Because receptionists have close contact with the public, they must have a friendly, warm yet professional attitude and provide unparalleled customer service. Greet everyone with a nice word and smile and show that you are ready to help.

 

Industry Experience

Because medical assistants work in doctors’ offices, health centres or hospitals, these individuals undoubtedly need a basic understanding of the industry and specific software. In general, a course in healthcare administration ensures that they are well versed in privacy laws, medical billing and medical terminology.

 

Effective Communication

Communication skills are a prerequisite for this professional role. In particular, a receptionist must listen well to find out what the patient needs and then help him or her. In addition to providing accurate information about the clinic, receptionists must make difficult phone calls, handle complex patient situations, and send clear messages and notifications to patients and other healthcare professionals, either verbally or in writing via text message or email.

 

Interpersonal Skills

Receptionists come into contact with many different personality types in pleasant and sometimes challenging circumstances. They need to be friendly and confident but also discreet and personable. Receptionists in medical offices also frequently interact with healthcare professionals, managers and other staff, and they must be collaborative, accept and give criticism gracefully, and rise above petty office politics. Good interpersonal skills go beyond basic communication skills. Soft skills such as kindness and sympathy are important for the receptionist profession.

 

Attention to Detail

Good receptionists need to be highly organised and detail-oriented to not forget about daily administrative tasks. After all, they need to keep up to date with information about themselves and perhaps about everyone else. They can find phone numbers and files at a glance and have a neat workspace.

 

Exceptional Time Management

Receptionists perform various tasks during the workday: scheduling appointments, taking calls, completing office tasks on time, and receiving and forwarding messages. This requires a high degree of multi-tasking and the ability to manage and prioritise time. A medical office assistant must be able to manage stress while performing office tasks quickly.

 

Technical Skills for Reception

Receptionists mainly use computers and telephones to communicate with staff and patients. They must therefore have basic keyboarding skills. The telephone system will probably have several internal and external lines that must be operated smoothly. You’ll also probably need to be familiar with word processing software packages. All receptionists should be comfortable using photocopiers, printers and telephone systems.

 

Do you want to work as a medical receptionist? Get in touch with the professionals at Doctors Secretarial Agency (DSA). Drawing on more than 36 years of experience, they offer staffing solutions for medical receptionists and medical transcription jobs.

 

 

 

As the name suggests, a medical secretary fulfils an indispensable role in any office, clinic, laboratory, or health centre. It is usually the first contact that a person who comes to the office has and for this reason, must be trained to carry out their tasks with total professionalism: we must not forget that people who go to the doctor do so for their health needs.

The medical secretary has several functions, both administrative, financial and human relations:

  • In charge of welcoming people;

  • Pick up the phone;

  • Clarify doubts to patients;

  • Organise the information of the doctor or doctors;

  • Manage shifts and appointments;

  • Provide all kinds of information about the service provided.

They don’t only have contact with patients, but also with medical representatives and other health professionals. The secretaries and assistants of doctors also carry out numerous roles that many times we do not imagine. All of them must be carried out with effort, affection, and dedication since they work in front of the public most of the time.

Another medical secretary’s task is to verify and update the patient’s data in the medical records or history system. Many times, some data, such as the address or telephone number, can change. It is crucial to keep the data updated continuously to contact a patient when necessary.

These tasks are learned in the Medical Secretarial course, which is the most important training that can be completed to aspire to an office clerk job.

Training and education of medical secretaries

All medical secretaries, assistants and health aides must be appropriately trained. For example, when it comes to medical secretaries working in an emergency service, they must be prepared to recognise a challenging situation or to be able to notify the nursing staff or doctor if a patient’s condition is getting worse while waiting his turn. Even those who work in doctors’ offices must be trained to take each patient’s vital signs, weight, and height before being evaluated by the doctor. Those who want to be a doctor’s secretary, both in an office and in a health centre, must be backed by a solid knowledge of health, diseases, symptoms, pharmacology, medical care, social works and billing methods for social outcomes.

Medical office management

The secretaries are also in charge of each patient’s payment method, and the verification and data collection of the social work or medical mutual. Similarly, once the patient has been treated, you must be careful to register a new appointment or a medical examination (such as X-rays, blood tests, biopsies, etc.), and verify if this involves any extra cost. Similarly, the secretary is in charge of calling each patient to notify the medical appointment’s suspension and reschedule a new shift for each of them, using computer tools or the classic paper cards for this.

The medical secretary is also in charge of organising each patient’s shift, both in the file and personally. Many times, it’s arranged in the order of arrival and appointment time. They also keep records of those patients who did not show up for the appointment. They are often also responsible for calling the patient out loud when it is time to be seen by the doctor and verifying that, if necessary, he has the correct and updated medical history at hand.

In this sense, one aspect is of utmost importance because the medical secretary must be extremely professional since she has access to each patient’s medical history and laboratory results, which is strictly confidential. These are some of the fundamental tasks that a medical secretary performs in her daily routine. However including all the functions of the doctor’s secretary or receptionist in a single article would be practically impossible, since, in addition to everything mentioned above, she must be assertive, with the ability to prioritise tasks, work in a team and work under pressure, while maintaining a smile for the public.

What do you have to study to be a medical secretary?

One of the advantages of this course is that there is no age limit to study it, and you do not need to have finished high school. The ideal is to do the Medical Secretariat course, which can be done in person or remotely. This course will teach you the tools that every secretary must handle to be in charge of an office, including knowledge of the human body, fundamentals of pharmacology, health and disease.

It doesn’t take much to become a medical secretary, and the work is gratifying. You may be interested in a management position, an exciting medical specialisation, or want to teach. If you are looking for a stable and impressive job in one of the most dynamic industries, look no further than this fantastic position! If you believe you are sufficiently qualified and have the relevant skills, such as good interpersonal skills, send your applications to Doctors Secretarial Agency, a leading medical recruitment agency specialising in staff placement services in Melbourne.

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