Help Desk Roles: The Complete Guide 2023

A Microsoft Certified Technology Specialist certification proves your skills on a particular Microsoft technology, such as the Windows operating system, Microsoft Exchange Server, Microsoft SQL Server, or Microsoft Visual Studio. However, your MCTS certification will remain valuable as long as companies are using the technology on which it certifies. Please check the retired exams and retired certifications pages for specific retirement dates. Boost your IT support career with unmatched validation as a Microsoft Certified Desktop Support Technician .

  • The certifications you need to work at a help desk include computer and network literacy, such as Security 5 Certification and Certified Network Computer Technician.
  • So, you should first determine whether your managed IT business really requires a certified specialist in place, then define the exact certification program you need, and only then go for the training course.
  • Some say if you don’t know what the issue is with your network, it’s always the DNS.
  • This certification helps your agents to communicate with customers and support them with professional and personalized manner.
  • CompTIAA+ is an excellent certification to qualify for an entry-level position in this industry.
  • Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4.

The helpdesk has enabled you to demonstrate some of the soft skills important in tech. The MTA can help you build on that and specialize, even if you currently lack experience in a given domain. A certificate signals that you’ve demonstrated skills or knowledge in a given field. A reputable certification says something about your willingness to work and excel. Being a subject matter expert gives you a leg up and benefits your employer as well. They don’t have to worry about spending more time training you; you can get right to the job.

LinkedIn IT Help Desk Courses & Training

We’ve compiled a list of the most common certifications for help desk specialists. Not only will obtaining these certifications give you a leg up for job hunting, they will also increase your overall value. Apple care Mac technician is a must-have if you enjoy Macbooks and Apple products. This certification validates the skills needed regarding Macbooks, Macbooks pros, and other Apple products.

what certifications do you need for it help desk

When searching to fill a help desk role, you need a team that knows current help desk best practices. There are many certifications for Helpdesk professionals, but here are the top 3 that teach a combination of hardware, software, and customer service skills. IT helpdesk for beginners is a certification by LinkedIn Learning for beginners.

Customer support manager

Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification. Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S. Armed Forces, many branches of the Department of Justice, hundreds of corporate clients and academic students at every level.

  • This course helps you understand VPN terms and technologies, so you can configure a custom VPN solution.
  • At $99 per course, the Microsoft IT Support certification is a training program based on Microsoft’s product suite..
  • The Google IT Support Certificate is a good place to start for individuals who are looking to begin a career in technical IT support or an IT support help desk.
  • This assessment will help you determine which careers in IT may be a good fit for you and the expected salary range.
  • Achieve new insights from data sets, through analysis techniques that apply mathematical concepts to collected information.
  • Once you have decided on the certification and certification track, simply register for the desired exam.

They also have access to the highest-level resources and are experts in the best IT support tools. Bureau of Labor Statistics points out, a help desk employee — or computer user support specialist, in IT-speak — needs to have some understanding of technology. Strengthen help desk certifications your understanding of fundamental computer system strategies, including management in hardware architecture, operating systems, program troubleshooting and more. IT technical support staff diagnose and solve software and hardware problems for computer users.

Must-Have Certifications for IT Support Professionals

The Robert Half Blog listed CompTIA A+ among the 29 most valuable IT certifications. This foundational IT certification covers skills related to troubleshooting, cybersecurity, mobile devices, operating systems, virtualization, the cloud, software and more. Even if you aren’t using HubSpot’s tools, you can complete their academy lessons for general customer service skills.

  • Many ITSM professionals believe CompTIA A+ to be the most impactful cert, pointing to it as providing key foundational knowledge that will become the basis for subsequent training.
  • Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT.
  • The CertiProf® Help Desk Professional Certificate – HDPC™ is a micro-credential that stands out for organizations and individuals as part of adopting good practices in the IT support industry.
  • Similar to HubSpot’s setup, this course helps Microsoft users onboard their help desk tools in a fast and reliable way.
  • Over the last 20-plus years, the organization has issued more than 2 million IT certifications around the world.
  • Help desk specialists are most often promoted to a network technician position.
  • In rare cases, a computer support specialist might rise to become a company’s Chief Technical Officer.

It covers customer relationship management, workgroup, and domain. This course also teaches how to connect a computer to the domain and detach it. Furthermore, it trains how to remove the software from the computer and network via the command line.

Customer Service Blogs You Should Be Reading in 2022

An IT help desk assists all users in troubleshooting a number of IT problems and issues. An IT helpdesk engineer can also earn a good salary and IT help desk jobs are always in demand. If you want to master all that, check out the role-based certifications on the Microsoft official portal. Both the MCSA and MCSE are of high value and every IT expert is expected to have them. But it is important to note that, at this time, Microsoft could be repackaging its certifications to a portfolio of certification based on roles. Taking a dive into the current Microsoft pages for certificates shows that the MCSA and MCSE are currently not accessible.

what certifications do you need for it help desk